AXS Fan Accounts
What is AXS Mobile ID?
AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app. Using the AXS app allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID also gives you the ability to transfer, sell and buy seats through an official resale marketplace endorsed by Pablo Center.
AXS Mobile ID allows for convenience, flexibility and security. You can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.
How do I create an AXS Account?
When purchasing tickets, if you select AXS Mobile ID delivery, your tickets will be automatically added to your AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and entering some basic information. After completing the account information, you may buy, sell or manage any seats in your account.
Using Your Tickets
How do I use my digital ticket?
1. Download the AXS app (your ticket confirmation email from AXS will have instructions for you to follow).
2. Open the AXS app and sign in to see your tickets.
3. Show the ticket in the app at the entrance and get them scanned to enter.
4. Enjoy the event!
If you purchased tickets for a group make sure everyone enters together OR transfer tickets to friends before the event. Have your guests follow the steps above to receive the transferred tickets.
What if my guests arrive at different times?
Many fans find it best to transfer the seats to their guests prior to the event. This way your guests will be able to enter the theatres when they arrive using their own AXS Mobile ID.
Transferring Your Tickets
What is a ticket transfer?
A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the doors to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.
Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.
How do I transfer tickets?
1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient's information.
3. On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the ticket transfer. After that, the tickets will be theirs to use with the AXS app.
How will I know if my transfer was successful?
Review your transfer history within the AXS app by clicking on My Events and selecting Transferred. You may also review your transfers and purchase history at axs.com.
How do I accept transferred tickets?
If you already have an AXS account, the tickets will be transferred to your account automatically. If you do not have an AXS account, you’ll receive an email with instruction on how to create an AXS account to claim the tickets that are being transferred to you.
Once I have downloaded the AXS app and AXS account, do I have to accept the transfer every time?
Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn't have an AXS account?
Yes, but they will need to create an AXS account to claim the tickets. They’ll also need to download the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer?
If your friend already has an AXS account, the tickets will be transferred instantaneously and no longer be able to cancel the transfer. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.
Selling Your Tickets
What is AXS Official Resale and where do the tickets come from?
AXS Official Resale is the safe and easy way to buy and sell AXS tickets with other fans. When fans have tickets they can’t use, they can list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
AXS Official Resale is the best way to sell your digital tickets because it is the official marketplace endorsed by Pablo Center. Tickets purchased through unofficial sources (such as third party ticketing sites) may not be valid.
How do I sell my tickets?
1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to complete your ticket listing.
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
How do I know if I can sell my tickets?
If you see a Sell button next to your tickets in your account, you can sell them. It’s up to the specific artist and/or their management if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer?
Never. AXS handles payment and delivery, so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers can request funds via direct deposit.
When does a ticket listing expire?
When listing tickets, you decide how long your listing will be available for others to buy. You can remove your listing at any time (as long as the tickets haven’t sold).
How do I remove a listing?
- Sign into your AXS Account and click Listings.
- Choose a listing and click Retract.
- Click Yes, Retract Now.
Your tickets will no longer be listed for others to buy.
Buying Tickets on AXS Official Resale
What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official Resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. AXS is the official ticketing source for Pablo Center.
When I buy tickets, do I have to deal with the seller?
AXS handles payment and delivery, so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers can request funds via direct deposit.