Box Office and Gallery Hours
10AM – 2PM Monday through Saturday and 1 hour prior to any ticketed event
Phone: 715.832.2787 (ARTS)
Email: boxoffice@pablocenter.org
Where should I purchase tickets for Pablo Center events?
Tickets should be purchased directly through pablocenter.org or the Pablo Center Box Office. Pablo Center is the only official ticket provider for events held at our venue, and purchasing directly ensures your tickets are valid and priced according to official box office rates.
Parking & Valet
$12 FOR A PRE-PAID, GUARANTEED VALET SPOT
$15 AT THE DOOR (NO GUARANTEE OF VALET SPOT)
We offer complimentary Valet Parking for patrons who have accessibility needs (accessibility license plate, placard, those with limited mobility or disability.*
*There are two ADA parking spaces on Eau Claire Street, adjacent to the main entrance of the building. We offer Valet Parking at the corner of Graham Ave. and Gibson St. during Pablo Center events. The main entrance of the building is directly facing Haymarket Plaza.
Are tickets available from other websites?
Some third-party websites may list tickets for Pablo Center events. These sites are typically ticket brokers or resale marketplaces and are not affiliated with Pablo Center. Ticket prices on these sites may be higher than the official box office price, and Pablo Center cannot guarantee tickets purchased through third-party sellers.
What happens if I purchase tickets from a resale website?
If tickets are purchased through a third-party reseller, Pablo Center may not be able to verify the ticket or assist with issues related to pricing or delivery. For the most reliable experience, we recommend purchasing directly through the Pablo Center Box Office.
What is your bag policy?
To align with touring artist requirements and other performing arts venues, Pablo Center is implementing an updated bag and safety policy.
Guests may bring:
• One small purse OR
• One clear bag
Not permitted:
• Backpacks or oversized bags
• Weapons of any kind (including pocket knives)
• Outside food or beverages
• Water bottles or coffee tumblers
• Recording devices or professional cameras
• Signs, flags, or banners
Some performances may also require metal detection wand screening at entry.
Please consider leaving unnecessary personal items at home or securing them in the trunk of your vehicle before entering to help ensure a smooth entry experience.
Ticket Printing & Shipping Options
Mailed Tickets
- Tickets will be mailed from Pablo Center’s Box Office approximately 3 weeks prior to the performance.
- Mailed tickets will incur a $5 shipping charge per order.
Will Call
- Will Call tickets are held at the Box Office for pick-up. A photo ID is required to pick up your tickets.
- We DO NOT allow third-party exchanges. Only the original purchaser may pick up the tickets.
- Will Call tickets will incur a $2.50 fee per order when purchased online and is free when purchased directly through the Box Office.
AXS Mobile ID Tickets
AXS Mobile tickets are available only for tickets purchased through the AXS ticket system and are viewed using the AXS app on your smartphone.
The AXS app allows you to buy and manage your ticket orders all within the app, so it’s easy to keep track of all your purchases.
AXS Mobile tickets use dynamic barcodes for added security and cannot be printed onto paper.
Can I get a refund for my tickets?
Pablo Center has a no refunds/no exchanges policy. We recommend transferring your tickets to a family member or friend who may want to see the show.
You can also sell your tickets using the AXS Mobile ID app.
Can I exchange my tickets if better seats become available?
In most cases, we can exchange seats within the same show/event if better seats are available. You will need to pay the difference to move to the new seats. Please contact the Box Office to exchange seats.
Do I need to purchase a ticket for my baby or toddler?
Any child under age 2 that will sit on a lap does not require a ticket. Children 2 or older, or that require their own seat must have a paid ticket.
What age do I need to be for senior ticket pricing?
Unless otherwise specified, all patrons 60 years and older qualify for senior ticket pricing (if available for the event).
I have a disability. Do you offer assistance?
Pablo Center aims to provide comfortable and accessible seating for all of our guests. Please visit our Accessibility page or contact the Box Office directly at 715.832.2787 or boxoffice@pablocetner.org for assistance with accessibility needs.
What does General Admission mean?
General Admission means that seating or standing areas are not assigned and are filled on a first-come, first-served basis (like in movie theatres).
What happens if a show is postponed or cancelled?
If a show is postponed or cancelled, we contact all purchasers who gave us contact information. In the event of a postponement, all tickets purchased will be valid for the new date – no exchange required. If a show is cancelled those who purchased tickets through our official channels are entitled to refunds. Those who paid with charge cards will get the refunds processed automatically to the card used for purchase – there is no need to contact us. Those who paid with cash should contact the box office by emailing boxoffice@pablocenter.org to discuss refund options.
Is there any way we can meet the performer before/after the show?
Unless there’s a specific ticket type involving a meet and greet for sale, we can’t guarantee whether a performer will choose to greet fans before or after a performance. Feel free to contact the box office to inquire about a ticketed meet and greet.
Lost & Found
Yes, please email us at boxoffice@pablocenter.org (or call us at 715.832.2787) along with your name, item details, and the show/venue it was lost at and we will try to reunite you with your belongings. Lost items will be held for no longer than 30 days. We are not responsible for lost or stolen items.
Are refreshments offered?
Our refreshment areas (bars) begin serving 1 hour prior to any ticketed performance. We serve a variety of alcoholic and non-alcoholic beverages. We also serve some small, pre-packaged snacks.
Ticket Fees
Why am I being charged fees for my tickets?
Pablo Center receives no ongoing taxpayer funding. With a fixed operational expense (not staff salaries) of $5,000.00 each day. Pablo Center is an amazing community asset. Ticketing fees are shared with each user of the facility to help ensure this state-of-the-art building is here for generations to come and to help keep the facility in incredible functioning order for each guest we serve.
In an effort to be more transparent with our fees, we have all-inclusive pricing when you purchase your tickets directly from axs.com. The price you see when you click on a ticket is the price you will pay, except for Method of Delivery Fees (if applicable).
Why can’t I print my tickets at home anymore?
As an industry, we’ve moved away from email tickets as a security measure and to help prevent unauthorized third-party sales. By having tickets printed by the Box Office or on the AXS Mobile ID app, your tickets will be more secure. If you are using the AXS Mobile ID app, you will find the QR code (1 QR code for your whole group of tickets) allowing your group to enter the theatre more quickly for seating.