What you need to know before attending an event or visiting Pablo Center.

There is nothing more important to us than the happiness, health, safety, and well-being of every person who comes through our doors. Our COVID-19 procedures are effective starting on September 11, 2021 and have been extended until August 1, 2022. If pandemic conditions improve, we will revisit our current procedures and make adjustments to relax protocols as possible.


  • Provide proof of vaccination
  • Provide proof of a negative COVID-19 test within 72 Hours


What do I need?

You’ll need your official vaccination card or a photo (digital or physical) present when checking in to the building. This will be presented with your ticket. You will need BOTH doses of the vaccine and it will need to be 14 DAYS from your second vaccination. You will also need a government-issued ID (ex's: driver's license, CAC or Military ID, passport, social security card) that matches the name on your vaccination card. Children under the age of 16 will not be required to show a photo ID when arriving with an adult.

What if I lost my vaccination card?
  • If you lost your vaccination card and reside in Wisconsin, click here.
  • If you lost your vaccination card and reside in Minnesota, click here.
  • If you live anywhere other than the states listed and need to recover your vaccination records, click here.
Does it matter which COVID-19 vaccine I received?

Pfizer, Moderna, or Johnson & Johnson are all accepted at Pablo Center.

Do I need a booster shot?

Currently, you only need to show proof of having two doses at least 14 days before your event.

What if I don't want to or can't provide proof of vaccination?

Not a problem. You can provide proof of a negative COVID-19 test within 72 hours of arrival.


Who needs to be tested?

Everyone 12 years or older without proof of vaccination or if it has not been 14 days since your second vaccine dose must be tested. Exceptions to this are allowed for children ages 12 - 17 with special needs who can remain masked inside the building unless eating or drinking.

Do children 11 and under need to show proof of vaccination or a negative COVID-19 test?

No. Children 11 or under do not have to show proof of vaccination or a negative COVID-19 test. Masking is still required for all guests over the age of 2.

What do I need?

A negative COVID-19 test within 72 hours of arrival (digital or physical) and a government-issued ID (ex's: driver's license, CAC or Military ID, passport, social security card) that matches the name on the test. Children under the age of 16 will not be required to show a photo ID when arriving with an adult. This can be physical or digital.

Where do I get a COVID-19 test?

Schedule a test with your local provider or through the following: 

  • Curative mobile testing trailer located in front of Pablo Center. Open 7 days a week, noon - 8 p.m. 
  • Local Pharmacy: CVS or Walgreens
  • Wisconsin Dept. of Health Services Approved Mail-In At-Home Collection Kit


Local Testing Resource

Pablo Center at the Confluence is pleased to partner with Curative, an essential health services provider, to offer both rapid antigen and PCR COVID-19 testing via a testing trailer in front of Pablo Center in Haymarket Plaza. Testing is available at no out-of-pocket cost to you.

Rapid antigen test results are delivered electronically within 15 - 30 minutes; PCR test results are delivered within 1 - 2 days upon receipt of the sample at the lab. This service is open to anyone in the community, whether you are attending a Pablo Center performance or not. To schedule an appointment, visit curative.com. Walk-ups are also welcomed.


Testing By Appointment Only

January 4, 2022 - Due to a nationwide shortage of testing kits and increased demand, Curative will be offering PCR testing only. Appointments are required.
We will continue to share information as it becomes available. Antigen testing is expected to return within two weeks.

BOOK Appointment


Sick Policy

If you are unwell, please stay home. If you or a member of your party is experiencing symptoms similar to those of COVID-19 or have had known exposure to someone with COVID-19, please stay home.

Ticket Refund Policy

We thank you for your patience and understanding as we continue to work through performance reschedules, cancelations, and other COVID-19 related changes. If there is an issue for a ticket purchaser or if they are feeling unwell, we’ll provide them with a refund before your event.

Refunds can be received by emailing boxoffice@pablocenter.org. Email is preferred for the quickest response or by calling the box office between 10 a.m. - 2 p.m. Monday through Friday.

Communicate with your Party

If you are a ticket-holder, it is your responsibility to communicate Pablo Center’s vaccination and mask policy. Approximately 3-4 days before your event, you will receive a pre-show email with a reminder of our policy and a visit guide. Please share this information with your entire party so they know what to expect when they arrive.


Our staff will check your government-issued ID (if 16 years or older) and proof of negative test or vaccination upon entrance to our center. Please note there is no re-entry.

Our concessions are open. Patrons are encouraged to grab a beverage or snack at one of our four concession locations to enjoy in our lobby or at their seats.

Box Office Location

For day-of-event purchases and will call ticket pick-ups, please visit the BMO Harris Box Office in the lobby of Pablo Center. The box opens two hours before scheduled performances.

Complimentary Coat Check

Enjoy all your Season 4 performances worry-free. Take advantage of our free coat and bag check services, located on the corner of Brady & Jeanne Foust Gallery and the OakLeaf Physician's Lobby.

Mandatory Face Coverings

Unless eating or drinking, all patrons must wear a mask at all times inside
the venues regardless of vaccination status until further notice.

Hand Sanitizing Stations

Hand sanitizing stations will be installed throughout the venue.
Anti-bacterial soap will be provided in all restrooms.

Staff Inoculation

Our entire staff is fully vaccinated and will be wearing masks at all events.

Clean Air

We have installed Eagle X Pro Air-Ionizers which serve as a total indoor air
quality solution by neutralizing harmful pathogens and reducing indoor VOCs.

Box Office Phone & Email Hours

Monday - Friday | 10:00 a.m. - 2:00 p.m. 

During regular business hours, the box office closes to in-person inquiries and is available via phone and email only. Due to limited box office hours, emailing is encouraged. Pablo Center's box office will be available via phone at 715.832.ARTS (2787) or via email at boxoffice@pablocenter.org


Ticket Holders

We thank you for your patience and your understanding as we work through each individual show to ensure the best options to present to our ticket-holders. All ticket-holders for each individual performance will be contacted electronically if there are any event updates. Ticketing options are available for each unique show and event.  These options could include:

• Moving the tickets to a rescheduled performance
• A potential ability to watch a live stream of the concert or event
• Donating the value of the tickets back to presenting group or Pablo Center
• Receiving a full refund within 30 days of the announcement of the reschedule or cancelation

For rescheduled performances, tickets will be automatically updated to reflect the new date. For cancellations and for those requesting a refund within 30 days, credit card transactions will be credited automatically. For cash transactions, please contact the box office to receive a check. Pablo Center’s box office will be available via phone and can be reached at 715.832.ARTS (2787) Monday - Friday from 10 a.m. to 2 p.m.

As a 501(c)(3) non-profit arts organization, Pablo Center would appreciate if ticket-holders would consider donating the value of their tickets to Pablo Center should they not be able to attend. To donate the value of your tickets, please email boxoffice@pablocenter.org or contact our box office directly.

For a complete list of postponed, canceled, and rescheduled show visits our event calendar.