What you need to know before attending an event or visiting Pablo Center.
There is nothing more important to us than the happiness, health, safety, and well-being of every person who comes through our doors. Our COVID-19 procedures are effective starting on our first re-opening event on September 11 and will be reviewed again on January 21, 2022.
THERE ARE TWO OPTIONS FOR ALL GUESTS AGES 12 Years Or Older:
- Provide proof of vaccination
- Provide proof of a negative COVID-19 test within 72 Hours
PROOF OF VACCINATION
What do I need?
You’ll need your official vaccination card or a photo (digital or physical) present when checking in to the building. This will be presented with your ticket. You will need BOTH doses of the vaccine and it will need to be 14 DAYS from your second vaccination. You will also need a government-issued ID (ex's: driver's license, CAC or Military ID, passport, social security card) that matches the name on your vaccination card. Children under the age of 16 will not be required to show a photo ID when arriving with an adult.
What if I lost my vaccination card?
- If you lost your vaccination card and reside in Wisconsin, click here.
- If you lost your vaccination card and reside in Minnesota, click here.
- If you live anywhere other than the states listed and need to recover your vaccination records, click here.
Does it matter which COVID-19 vaccine I received?
Pfizer, Moderna, or Johnson & Johnson are all accepted at Pablo Center.
What if I don't want to or can't provide proof of vaccination?
Not a problem. You can provide proof of a negative COVID-19 test within 72 hours of arrival.
PROOF OF NEGATIVE TEST
Who needs to be tested?
Everyone 12 years or older without proof of vaccination or if it has not been 14 days since your second vaccine dose must be tested. Exceptions to this are allowed for children ages 12-17 with special needs who can remain masked inside the building unless eating or drinking.
What do I need?
A negative COVID-19 test within 72 hours of arrival (digital or physical) and a government-issued ID (ex's: driver's license, CAC or Military ID, passport, social security card) that matches the name on the test. Children under the age of 16 will not be required to show a photo ID when arriving with an adult. This can be physical or digital.
Where do I get a COVID-19 test?
Schedule a test with your local provider or through the following:
Prior To Your Visit
If you are unwell, please stay home. If you or a member of your party is experiencing symptoms similar to those of COVID-19 or have had known exposure to someone with COVID-19, please stay home.
Ticket Refund Policy
We thank you for your patience and understanding as we continue to work through performance reschedules, cancelations, and other COVID-19 related changes. If there is an issue for a ticket purchaser or if they are feeling unwell, we’ll provide them with a refund before your event.
Refunds can be received by emailing email@example.com. Email is preferred for the quickest response or by calling the box office between 10 a.m. - 2 p.m. Monday through Friday.
Communicate with your Guests
If you are a ticket-holder, it is your responsibility to communicate Pablo Center’s vaccination and mask policy. Approximately 3-4 days before your event, you will receive a pre-show email with a reminder of our policy and a visit guide. Please share this information with your entire party so they know what to expect when they arrive.
What to Expect When You Arrive
You must be attending a ticketed performance to enter Pablo Center. Our staff will check your ticket, government-issued ID (if 16 years or older), and proof of negative test or vaccination upon entrance to our center. Please note there is no re-entry.
Our concessions are open. Patrons are encouraged to grab a beverage or snack at one of our four concession locations to enjoy in our lobby or at their seats.
Box Office Location
For Day-Of-Event purchases and will call ticket pick-ups, please visit the BMO Harris Box Office in the lobby of Pablo Center. The box opens two hours before scheduled performances.
Complimentary Coat Check
Enjoy all your Season 4 performances worry-free. Take advantage of our free coat and bag check services, located on the corner of Brady & Jeanne Foust Gallery and the OakLeaf Physician's Lobby.
Mandatory Face Coverings
Unless eating or drinking, all patrons must wear a mask at all times inside the venues regardless of vaccination status until further notice.
Hand Sanitizing Stations
Hand sanitizing stations will be installed throughout the venue.
Anti-bacterial soap will be provided in all restrooms.
Our entire staff is fully vaccinated and will be wearing masks at all events.
We have installed Eagle X Pro Air-Ionizers which serve as a total indoor air quality solution by neutralizing harmful pathogens and reducing indoor VOCs.