Choose a Career at Pablo Center

Position: Usher (Part-Time)  
Apply: Email resumé to boxoffice@pablocenter.org 

Position Summary:  

Ushers are charged with providing warm, energetic, and genuine guidance to all guests of Pablo Center. Ushers will act as hosts for each event – greeting and guiding patrons to the Box Office, bars, restrooms, galleries, and their seats. An usher will strive to provide accurate information to patrons by being aware of all the Center’s offerings. The ideal candidate will display a positive attitude, strong work ethic, punctuality, and a desire to learn. This position reports to the Front of House Managers. 

This part-time position averages 5-20 hours per week annually, though based on the events schedule, some weeks will have more activity and some weeks will have minimal to no activity. The schedule will flex between daytime, evening, and weekend hours depending on the events schedule, with most hours on nights and weekends. 

This position is not guaranteed to see performances occurring at Pablo Center. Ushers will be expected to be available and accessible for the duration of the performance for any number of tasks as assigned by the Front of House Manager, or as requested by patrons. Ushers are required to work collaboratively for extended periods of time in close proximity, distances under 5’ (five feet) with Artists, Patrons, Students, Community Members, Board Members, and Pablo Center Staff. Ushers may be stationed in or near the theater for the duration of the performance. Wage is $9-10 per hour depending on experience. 

Responsibilities: 

• Greets, approaches, and maintains an approachable demeanor for guests. 
• Familiarity with all events occurring in order to guide patrons properly. 
• Ensures lobby and theatres are properly set up for patrons. 
• Pre-show theater and building cleanliness/supplies checks - notifies FOH Manager of issues. 
• Scans tickets and admits patrons into events. 
• Distributes programs.  
• Assists all patrons in finding their seats, paying appropriate attention and time to patrons with disabilities.  
• Monitor's patron activity and enforces policies following procedure. 
• Encourages and welcomes suggestions and feedback. Reports feedback from patrons to the Front of House Managers. 
• Develops rapport with patrons of Pablo Center at the Confluence. 
• All other duties as assigned. 

Required Skills:  

• Ability to work non-traditional hours primarily including nights and weekends. 
• Proven track record of handling guest issues proactively and professionally to produce positive outcomes. 
• Intuitive problem-solving skills and the ability to make quick and correct decisions to maintain a high-class patron experience. 
• Outstanding verbal communication skills. 
• Ability to thrive working in a team environment. 
• Physically able to stand and walk for long periods of time. Physically able to go up and down stairs repeatedly. 
• Comfortable working in low light conditions. 
• Ability to lift heavy boxes or other objects up to 40 lbs.  

Preferred Skills: 

• Customer service experience with references. 
• Knowledgeable about Pablo Center specifically and Downtown Eau Claire in general. 
• Experience ushering is preferred.   
  

Job Expectations and Required Duties:

• Required to work collaboratively for an extended period of time in close proximity, distances under 5’ (five feet) with Artists, Patrons, Students, Community Members, Board Members, and Pablo Center Staff.

Position: Bartender (Part-Time) 
Apply: Email resumé of relevant experience to boxoffice@pablocenter.org 

Position Summary:  

Responsibilities will include following recipes, providing quick, friendly, and professional service to all guests, and keeping the bar stocked and clean. A bartender will strive to provide accurate information to patrons by being aware of all Pablo Center’s offerings. The ideal candidate will display a positive attitude, strong work ethic, punctuality, attention to detail, and a desire to learn and be coached. Bartenders also will be expected to work quickly and accurately under high-volume periods to ensure all guests are attended to in a timely manner. This position reports to the Front of House Managers. This is a company you will be proud to work for and grow with.  

This part-time position averages 5-25 hours per week annually, though based on the event schedule, some weeks will have more activity and some weeks will have minimal activity. The schedule will flex between daytime, evening, and weekend hours depending on the events schedule, with most hours on nights and weekends. Wage is $10 plus tips, hourly, depending on experience.

Job Expectations and Required Duties:

• Required to work collaboratively for an extended period of time in close proximity, distances under 5’ (five feet) with Artists, Patrons, Students, Community Members, Board Members, and Pablo Center Staff.

Responsibilities: 

• Clean bars work areas and tables as well as glasses utensils and bar equipment. Clean and stock bar at the end of each shift. 
• Strong ability to move lines along while maintaining a guest-first attitude and demeanor. 
• Provides safe service of alcohol to guests 21 and older by thoroughly checking Identification of customers to verify age requirements. 
• Attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s). 
• Demonstrates ability to follow written and verbal instructions regarding concessions procedures including accurately measuring alcoholic beverages to create consistent, standard beverages. 
• Exhibits excellent product knowledge and stays up to date on the variety of offerings available. 
• Encourages and welcomes suggestions and feedback. Reports feedback from patrons to the Front of House Managers. 
• Develops rapport with patrons of Pablo Center at the Confluence. 
• Ability to work well independently and as a part of a high-functioning team. 
• Cash handling. 
• All other duties as assigned.  

Qualifications:  

• Minimum 6-months bartending experience. 
• A valid Bartender’s License from the City of Eau Claire or ability to acquire within two weeks of hire. 
• Ability to work non-traditional hours primarily including nights and weekends. 
• Dedication to providing the highest level of guest service with attention to small details. 
• Proven track record of handling guest issues proactively and professionally to produce positive outcomes.  
• Intuitive problem-solving skills, and the ability to make quick and correct decisions to maintain a high-class patron experience. 
• Excellent time management skills.  
• Ability to thrive working in a team environment. 
• Physically able to stand for long periods of time.  
• Ability to lift heavy boxes or other objects up to 50 lbs.  

Preferred Skills: 

• Customer service experience with references. 
• Knowledgeable about Pablo Center specifically and Downtown Eau Claire in general. 

Position Summary:  
Box Office Attendants are charged with providing outstanding ticketing and coat check services to all guests of Pablo Center at the Confluence. As one of the first stops for many of our patrons, the box office is an area that requires associates with high energy and an expert level of hospitality. Box office attendants will be responsible for processing ticket purchases, memberships, and coat check transactions. The ideal candidate will display a positive attitude, strong work ethic, punctuality, and a desire to learn and be coached. This position reports to the Box Office Manager.  

This part-time position averages 5-25 hours per week annually, though based on the events schedule some weeks will have more activity and some weeks will have minimal activity. Schedule will flex between daytime, evening and weekend hours depending on the events schedule, with a majority of hours on nights and weekends.  

Job Expectations and Required Duties:

• Required to work collaboratively for an extended period of time in close proximity, distances under 5’ (five feet) with Artists, Patrons, Students, Community Members, Board Members, and Pablo Center Staff.

Responsibilities  

• Sells tickets, processes ticket orders, and answers questions at the counter and over the phone.  
• Processes and distributes will call for events.  
• Operates Patron Manager and manages credit card and cash transactions. 
• Stocks inventory. 
• Keeps the Box Office looking clutter-free and well presented. 
• Assists in Box Office opening and closing. 
• Proactively problem solves. 
• Effectively and kindly communicates with patrons and staff. 
• Assists Box Office Manager with ticket reports and projects.
• Develops rapport with patrons of Pablo Center at the Confluence.
• Collecting and retrieving patron’s coats, and accessories. 
• Hang coats neatly and provide patrons with the correct retrieval number. 
• Keep Coat Check looking clutter-free and well presented. 
• Answer patron questions in a positive manner. 
• All other duties as assigned. 

Preferred Skills 

• Customer service experience with references.  
• Experience with ticket sales is preferred. 

Required Skills:  

• Ability to work non-traditional hours primarily including nights and weekends.  
• Dedication to providing the highest level of guest service.  
• Intuitive problem-solving skills. 
• Excellent time management skills. 
• Outstanding verbal and written communication skills, exceptional phone etiquette.
• Ability to thrive working in a team environment. 
• Ability to lift heavy boxes or other objects up to 40 lbs.   

Position Summary: Responsible for the management, oversight, and performance of all financial and accounting functions, ensuring transparency, sustainability, and compliance. Ensure the highest standards of financial management and guide how the Center manages earned and contributed revenue, expenses, and cash flow in an inherently dynamic performing arts environment.

STATUS: Exempt
REPORTS TO: Executive Director
DATE: February 2023

Principal Duties and Responsibilities:

1. Serve as part of the Executive Leadership Team, reporting directly to the Executive Director. Works closely with Executive Director to establish financial objectives. Uses expertise to advise and partner with teams across the organization to enhance budgeting and financial planning abilities, internal controls and further develop accountability for, and ownership of, financial performance among directors, supervisors, and managers.
2. Works directly with the Executive director on financial resource management, budget tracking, cashflow, projections and reports. Prepares periodic reporting and analysis of operating results. Advises Executive Director on financial matters in general.
3. Assists Executive Director in formulating the Center’s strategic plan, especially as it relates to financial projections and operating budgets.
4. Assists the Executive Director in all financial reporting to the Board Treasurer and Joint-Finance Committee. Including creating all financial modeling, statements, reports and dashboards necessary for the board to fulfill its fiduciary duties.
5. Monitor budget performance on a monthly and annual basis, including variance analysis, and develop recommendations for efficiencies and other revenue generating measures.
6. Perform internal audits to monitor compliance with policies and procedures for transaction processing, including exception transactions, credit card processing and cash handling.
7. Perform internal audits to monitor compliance with established policies and procedures for gift cards, vouchers, and complimentary tickets.
8. Review Operational volumes and other data to measure financial and operational performance and identify areas for efficiencies, increase productivity and improved service levels.
9. Work with Talent Buyers, Promotors, and Tour personnel in generating show audits, method of payment forms and other post-show reports needed for show settlement and record-keeping.
10. Counting and closing out daily cash and sales.
11. Works closely with Executive director to provide financial reporting and information as scheduled and requested. Conducts complex analysis, identifies financial trends, makes recommendations to solve problems and enhance profitability where possible. Prepares financial information and attends regular financial meetings.
12. Manages good working relationships with professional service providers such as bankers, attorneys, accountants, insurance and bonding companies, other financial institutions and vendors. Ensures that quality services are received, and fees are reasonable and customary.
13. Responsible for the quality, accuracy, and thoroughness of all accounting activities of the Center. Includes accounting for project management and percent of completion activities, cost accounting, purchasing, inventory control, accounts receivable, accounts payable, fixed assets, general ledger, etc. Ensures the integrity of general ledger and financial document filing/retrieval systems.
14. Responsible for the financial information systems function for Confluence Council, Inc. Ensures that our information needs are met in a timely and cost-effective manner, and that the integrity of our information is secure and properly maintained.
15. Responsible for the risk management function. Works with Executive Director to develop risk management policies and procedures, ensures that these are followed accordingly. Negotiates and maintains appropriate insurance coverage (all types – P&C, bonding, workers comp, employee welfare benefits, etc.).
16. Safeguards the financial resources of the business through establishing and monitoring programs for internal controls and general security.
17. Oversees preparation of regular financial reports (P&L, balance sheet, cash flow statements, etc.) and presents to Executive Director as scheduled. Collects data, analyzes information, prepares reports, and makes recommendations on special projects as needed or requested by Executive Director, or other leadership team members.
18. Supervises our Talent Buyers, Front-of-house operations, and Production areas. This involves direct supervision of the recruiting, interviewing, hiring, orientation, training, coaching, conducting performance appraisals, administering wages, and disciplining employees as needed. Monitors workflow to ensure work is performed timely and accurately. Meets with employees regularly to get their input on ways to improve their operations. Provides moral support and reinforces team concept while managing for efficiency and effective performance.
19. Oversees the preparation and performance of the annual physical inventory.
20. Works with CPA firm to plan for and efficiently conduct annual audit of Company's accounts.

Additional Duties and Responsibilities:

1. Keeps current with developments in accounting and corporate tax issues to identify potential problems or opportunities.
2. Handles requests for financial information or action, especially in Executive Director's absence.
3. Other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope:

Reports directly to Executive Director. Is a member of the executive management team. Supervises Director of Production, Director of Guest Experience, Bookkeeper, and Senior Talent Buyer(s). There will be daily engagement with the Chief Development Officer and other leadership team members. Frequent contact with professional service providers and our lending/banking partners.

Competencies:

Quality, accuracy, timeliness, reliability and thoroughness of work performed; adherence to GAAP; gains the trust and respect of the Executive Director, other leadership team members and employees; communicates effectively and develops good working relationships with Executive Director, management team, and co-workers; management, employee, customer, and vendor satisfaction with interactions; provision of and responsiveness to the information needs of management; soundness of business decisions made; quality of the example set for other employees (attitude, approach, professionalism, team effort, commitment and loyalty to Company and subordinates, etc.); maintenance of highly confidential business information. A passion for the Arts and understanding of important economic catalyst tourism & the creative economy play in the Chippewa Valley.

Knowledge, Skills and Abilities:

Required:

• Bachelor’s degree in Accounting, Finance or Business Administration is strongly recommended.
• Strong understanding of non-profit accounting principles and practices.
• Must be able to: prepare and interpret complex financial reports and spreadsheets; prepare accurate and timely financial statements; organize, direct, control and perform accounting activities; exercise sound business judgment in making daily operating decisions with the long term best interests of the Center in mind; negotiate professionally with professional service providers; deal effectively and professionally with a wide variety of people and situations; maintain the integrity of highly confidential business information; communicate effectively verbally and in writing; meet deadlines that change frequently; deal effectively with time pressures, stress and change.
• Outstanding written and verbal communication skills.
• Proactive, positive attitude, strong work ethic, and a sense of humor

Preferred:

• MBA, Masters in Finance, CPA or CMA designations are desirable.
• Five years of experience in accounting field; preferably in a non-profit, performing arts organization.
• Experience with Sage Intacct or other financial software.
• Non-profit accounting experience with ticket sales, multiple revenue streams, contributed revenue, board designated funds, reserve accounts, audit process, capital campaign budgeting and cash flow management.

Working Conditions:

Work is performed mainly in a pleasant office environment with minimal exposure to injury. Regular work hours are normally on weekdays and will usually average 45 hours a week. Regular scheduled evening and weekend work may be required. Confluence Council, Inc has the following mission:

Pablo Center at the Confluence welcomes, connects, inspires, and transforms, motivated by the belief that through art, education, and entertainment we can build stronger communities and a more enlightened world.

Pablo Center staff have a purpose statement of: We Entertain

We all share in a culture supportive of: Accountability, Balance, Candor, Clarity, Curiosity, Innovation, Integrity, and Respect.

Equipment Operated:

Utilizes Sage Intacct accounting software on networked PC and/or MAC, Microsoft Office (Excel, Word, Outlook, Access, Powerpoint), and standard office equipment (phones, multi-function copier, tablets, calculator, etc.).

Acknowledgement:

This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the Executive Director. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

Position Summary:  The Youth Art Educator will assist in developing in each student an interest in and the ability for creative expression in visual terms that align with the education goals of Pablo Center.  Youth Art Educators research, create, and teach fun and relevant art projects. 

This position is Part Time, approximately 15-20 hours per week.  Starting wage: $12.00 - $15.00 per hour, depending on experience.

Principal Duties and Responsibilities:

1. Research and create project plans.
2. Set up, supervise, teach, and tear down a mobile classroom that is sometimes offsite and sometimes in an outdoor setting.
3. Assist with art workshops.
4. Assist with the planning and implementation of visual arts events.
5. Assist with load in/load out of Pablo Center art exhibitions.
6. Assist in STEAM Education activities.
7. Other duties as needed.

Work Relationships and Scope:

Reports directly to the visual Arts Assistant and Youth Art Educator Lead.

Knowledge, Skills and Abilities: 

Required:

1. Must be at least 18 years old.
2. Ability to transport supplies: must have a current, state issued driver’s license.
3. Experience working with art materials.
4. Willingness to learn through hands-on experience.
5. Must be able to carry 50 pounds and team lift objects.
6. Experience working with Microsoft Office Suite.
7. Follow direction and accept feedback from supervisors and peers.
8. Must have a strong sense of professional courtesy and customer service.
9. Able to work independently.
10. Must be flexible, patient, and able to communicate at a high level both written and verbally.

Preferred Qualities:

1. Self-motivated.
2. Goal-orientated.
3. Excellent communication skills.
4. Great with children and parents.
5. Great leader and educator.

Working Conditions:

Work is performed in a classroom environment at Pablo Center, off site, and in outdoor settings in the summer.  Regular work hours are normally 15-20 hours per week and regular scheduled evening and weekend work will be required.  

Pablo Center staff are required to work collaboratively for extended periods in close proximity, distances under 5’ (five feet) with Artists, Patrons, Students, Community Members, Board Members and Pablo Center Staff.

Confluence Council, Inc has the following mission: 

Pablo Center at the Confluence welcomes, connects, inspires, and transforms, motivated by the belief that through art, education, and entertainment we can build stronger communities and a more enlightened world.

Pablo Center staff have a purpose statement of:  We Entertain

We all share in a culture supportive of:  Accountability, Balance, Candor, Clarity, Curiosity, Innovation, Integrity, and Respect.

Equipment Operated:
Work with Microsoft Office 365. 

Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position.  It does not state or imply that these are the only duties and responsibilities assigned to the job.  The employee may be required to perform other job-related duties as requested by the Visual Arts Assistant.  All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

REPORTS TO:   Director, Guest Experience

Apply: Email resume to careers@pablocenter.org

Position Summary: 

The Front-of-House Manager (FOH) is charged with helping oversee public areas of the Pablo Center during events, workshops, and rehearsals to ensure a safe and memorable experience for all staff and guests.  Areas of oversight include the lobby, bars, concession stands, and theatre auditoriums. The FOH manages and motivates all ushers, concessionaires, bartenders, box office staff, and volunteers during events. The FOH will assist through observation or action in keeping all FOH spaces clean and stocked; including the catering kitchen, event spaces, and bar/concession areas. He/she will also assist in product ordering, development, and expansion to meet our patrons’ needs and changing tastes.

This position offers a unique opportunity to be part of the team at Pablo Center and will include projects and tasks spanning varying departments and areas. The duties are broad and often of a complex and confidential nature; and all tasks must be performed with wide latitude for exercising common sense, thoughtful, and impartial discretion and judgment.

Principal Duties and Responsibilities:

• Strive to give each patron an excellent experience
• Identify, recommend, and implement system improvements
• Develop and sustain employee engagement to improve employee retention
• Work with the FOH team to ensure sufficient staffing for events
• Participate and encourage a kind, collaborative, creative, and energetic work culture
• Create and standardize merchandise displays for products, signage, and storage
• Track concession sales as well as top and bottom movers and suggest changes, as necessary
• Track patron, member, and employee feedback on product offerings and suggest changes to offerings
• Maintain bar inventory, ensure enough product is in-house, and discontinued products are sold or removed from inventory
• Work to develop a sense of culture representative of the organization
• Identify, screen, and hire front-of-house staff
• Develop specialty cocktails for special events
• Work with the Special Events Manager to develop special events including Beer School and Beverage Tastings for members and public
• Work with Front-of-House Team to develop policies and procedures that maximize the efficiency of part-time employees and existing
• Work with Marketing Manager to effectively market general bar operations as well as special events
• Work with the Special Events Manager to ensure desired products are provided at each hosted special event
• Educate guests, staff, and the community about the Pablo Center mission
• Enforce policies and procedures as outlined in the employee handbook, address and document infractions through direct reports
• Act as Front-Of-House supervisor for scheduled events and open business hours
• Count and close out daily cash and sales
• Other duties as assigned

Work Relationships and Scope:

Reports directly to Director, Guest Relations. Supervises Front of House Staff including all Bartenders, Ushers, and Box Office Staff—salaried position based on experience.

Knowledge, Skills, and Abilities: 

 Required:

• Bachelor’s degree in a field related to the arts, public relations, or special events, or equivalent knowledge and experience.
• 2+ years of solid experience in a guest service capacity, including mixology.
• Current bartender license, or immediately eligible to obtain a license.
• Must be willing to work a flexible schedule, including nights, evenings, and weekends.
• Full understanding of event planning and logistics as it applies to matters of food and beverage services, production services, and other vendor negotiations that are up to Pablo Center standards.
• Work both independently and in a collaborative team environment with ease.
• Demonstrated curiosity and willingness to learn new skills.

Preferred:

• Experience successfully managing staff.
• Past experience with marketing, graphic design, and promotions
• A minimum of three years of work experience in a related field.

Schedule

This full-time position averages 40 hours per week annually.  Based on the fluid nature of programming in a performing arts venue, some weeks will be full-time, and some weeks will have minimal activity.  The work schedule will flex between daytime, evening, and weekend hours depending on the event calendar, but regular evening and weekend hours should be expected. 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  Employees are frequently required to use their hands to operate computers, office equipment, and other essential tasks.  Position frequently requires the ability to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.  Daily requirements to move equipment, boxes, and supplies from storage to event spaces.

Confluence Council, Inc has the following mission: 

Pablo Center at the Confluence welcomes, connects, inspires, and transforms, motivated by the belief that through art, education, and entertainment we can build stronger communities and a more enlightened world.

Pablo Center staff have a purpose statement of:  We Entertain

We all share in a culture supportive of:  Accountability, Balance, Candor, Clarity, Curiosity, Integrity, and Respect.

Equipment Operated:
Utilizes networked PC and/or MAC, Microsoft Office (Excel, Word, Outlook, Access, PowerPoint), and standard office equipment (phones, multi-function copiers, tablets, calculator, etc.).